Help Center
Welcome to our technical support section. Here you will find all the information you need to resolve your doubts and obtain assistance with our products.
Frequently Asked Questions
Here are some frequently asked questions to help you solve common problems quickly.
SmartPeak is a global leader in Android terminals, present in more than 50 countries and with more than 10 million units in operation. It delivers complete hardware and software solutions for companies of all sizes, with a focus on performance, security and scalability.
SmartPeak is adopting a strategy to speed up the migration from Linux to SmartPeak's Android terminals, optimizing operating costs and offering competitive solutions against local and international suppliers.
SmartPeak stands out for implementing an Android architecture and unified kernels for its entire range of terminals. This makes it possible to develop a single application compatible with several terminal models, while also optimizing testing and certification efforts.
All models are ANATEL and ABECS certified. In addition, they have undergone battery and telecommunications qualification tests carried out by an independent laboratory with 100% approval. This stage confirms performance and compliance with the highest standards required by the Brazilian market.
Locally, we offer level 1 and level 2 technical support, with a Brazilian team available to resolve any issues quickly. Support is organized on a staggered basis, relying on global R&D to resolve critical demands.
In the Brazilian market, SmartPeak uses its RKI(Remote Key Injection) platform to carry out key injection. Customer keys are collected and stored on HSM servers in full compliance with PCI standards. Keys can thus be injected both during the terminal's initialization phase and throughout its lifecycle. This approach expands the possibilities for solutions as it even allows keys to be updated remotely in the field.
Mobile Device Management makes it possible to register, monitor, update and manage terminals remotely, reducing maintenance costs and downtime.
Production in China and Brazil, taking advantage of tax incentives and reducing logistical costs, which increases competitiveness in the domestic market.
Local: ANATEL and ABECS
Global: PCI PTS 6.x, EMV L1/L2, EMV Contactless L1, Visa, Mastercard, AMEX, UnionPay, Discover and JCB